Returns & Exchanges

Due to the perishable nature of our handmade treats, we cannot accept physical returns; however, we are committed to ensuring you enjoy every bite. If your order arrives damaged or incorrect, please contact our support team within 24 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please check your box for any signs of transit damage or missing items to ensure everything is up to our quality standards.

• 2.
  Document the Issue

  Take clear photographs of the packaging and the products in question to help our bakery team investigate the cause of the problem.

• 3.
  Contact Support

  Email our customer service team with your order number and the photos attached so we can process your claim as quickly as possible.

• 4.
  Receive Resolution

  Once reviewed, we will arrange for a replacement batch to be baked and shipped or issue a refund to your original payment method.