Frequently Asked Questions
Everything you need to know about our fresh-baked treats.
How are your products packaged for shipping?
All Batch'd treats are individually wrapped and placed in temperature-controlled, shock-resistant packaging to ensure they arrive as fresh as the moment they left our ovens.
Do you offer vegan or gluten-free options?
Yes, we have a dedicated range of both vegan and gluten-free products. Please check the 'Dietary' section of our menu for full ingredient lists and allergen information.
How long do the treats stay fresh?
Our cookies and brownies are best enjoyed within 5-7 days of arrival. To extend their shelf life, you can store them in an airtight container or freeze them for up to 3 months.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a replacement or refund.
Can I track my delivery?
Absolutely. Once your order is dispatched, you will receive a tracking link via email so you can monitor your treats every step of the way.
Do you cater for large events or corporate gifting?
We do! We offer bespoke packages for weddings, birthdays, and corporate events. Please reach out via our contact page for bulk pricing and customization options.